What are the cancellation policies:
In the circumstances, If the customer has booked a service on the website/app and made a payment via online gateway for the service, My Geniee shall be sending a message regarding the concern of your cancellation of the service and acknowledging such payment on your registered mobile number.
In the circumstances, If the customer cancels the appointment, once the payment for the service is done, the customer shall receive the following options for refund i.e.
Refund of the entire amount paid, in to the designated bank account of the customer. This may take up to 15 working days depending on the receivers source account.
Cashback of the entire amount paid into the My Geniee wallet.
To avail the refund, the customer is required to cancel the service 4 hours prior, otherwise cancellation charges will be applied.
The amount refunded shall remain in the customer’s wallet and may be redeemed by the customer on their next purchase.
Any Client who’s wishing of taking the Services at his/ her home shall register himself/ herself on the point and choose from the list of Service which the customer wishes to take. The customer shall make the booking in advance as per the conditions of the Company to book Services from the professional.
The Services will be available subject to online booking vacuity and accessiblity and the Company doesn’t guarantee availablity of Professionals and Services at all times. In case the Professional fails to visit the customer, for any reason not attributable to the customer, the Service Charges paid by the customer will be returned within 5-7 days in agreement with the Refund Policy, if the Customer wishes to cancel the booking; he/ she may do the same.
The Company hereby expressly states that any request from the Customer in respect to any change in the Services bought by the Customer through the website shall not be accepted by the Company.
The Company reserves the right at any time after damage of Customer’s booking to accept or decline Customer’s booking for any reason which will benefit to the Customer nicely in advance and any Service Charges paid shall be refunded to the Customer’s account. The Company may need verifications or information before accepting any booking, which shall be handed by the Customer.